Getting in Touch with the Studio

Ghost Fox is a small toy studio in Portland, Oregon, so messages are read by the same people who sketch, sculpt and pack the figures. That keeps things personal, but it also means replies can take a little while during busy stretches such as collection launches or the run-up to the holidays. A clear, complete first message is the quickest way to a useful answer.

What to include in your message

• Order questions: the name on the order, roughly when it was placed, and the figure or set involved. Before writing about delivery times or packaging, it is worth checking the shipping page, which covers most common questions.
• Damaged or faulty pieces: a short description and, if possible, a photo showing the problem. Small hand-finished toys can vary slightly in paint and texture, and a photo makes it much easier to tell normal variation from a real flaw.
• Collection and release questions: the name of the series you are curious about. Details on current and past runs are gathered in Collections, and limited pieces are not always restocked once they are gone.
• Collaborations, stockists and press: a few lines about who you are, what you have in mind and any timeline you are working to.

A note on care and safety questions

Many of the figures are designed as collectibles rather than toys for young children, and some have small parts. If you are buying for a child, ask about suitability before ordering rather than after. For care, a soft dry brush and keeping pieces out of strong direct sunlight will help painted surfaces last.

If you simply want to follow what is happening on the workbench, from early sketches to production tests, the Studio Notes are updated alongside new work and often answer questions before you need to ask them.