At Ghost Fox, we want you to be completely satisfied with your purchase. Below are the details regarding our returns window.
Returns Window:
- Items can be returned within 30 days of receipt.
- All returns must be in their original condition, unused, and in the original packaging.
- To initiate a return, please contact our customer service team for instructions.
Exclusions:
- Limited edition items and custom products are non-returnable.
If you have any questions regarding our returns policy, feel free to reach out to us. We appreciate your support and hope you enjoy your Ghost Fox products!
More context
Practical notes for Ghost Fox readers — returns window. Reach us via the contact page.
Preparing a Toy for Return: Practical Tips
Collectible toys are often judged as much by their packaging as by the figure inside, so a little care before you send something back makes the process smoother for everyone. Before opening a new arrival, it helps to take a moment to inspect the outer box and the shipping carton. If anything looks crushed, torn or damp on arrival, photograph it straight away. Clear pictures of the parcel, the label and the product box give useful context if you later need to explain the item's condition.
Keeping things in original condition
Because returns need to be unused and in their original packaging, try to open boxes gently along seams rather than tearing them. Keep blister trays, twist ties, backing cards, inserts and any small accessories together until you are sure you are keeping the piece. Many vinyl and resin figures ship with protective bags or tissue; leaving those in place while you look the item over helps avoid scuffs, fingerprints or paint transfer.
Packing a return safely
- Place the original product box inside a sturdy outer carton rather than shipping it bare, so labels and tape never touch the retail packaging.
- Fill empty space with paper or bubble wrap so the box cannot shift in transit.
- Include a short note with your name and order details so the return can be matched quickly.
- Keep any tracking number or postage receipt until the return has been confirmed.
Before you buy limited pieces
Since limited edition and custom items cannot be returned, it is worth reading product descriptions carefully, checking sizes and finishes, and asking any questions first. Our collections pages describe each run, and the shipping page covers how parcels are sent. If something is unclear, get in touch through the contact page before ordering and we will do our best to help.